About Us:

What makes you different from your competitors?

​

 

From where do you operate?

Tajiri Interiors operates from the United Kingdom with a branch in Kenya as well. While we do look forward to having physical stors we are still an online oparation.

 

Returns:

Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

In the event of a return because of damage or faulty, please email info@tajiiriinteriors.com within 3 working days of receiving your order. The returned item must be returned within 14 days of receiving request for return. Depending on the level of damage, we follow a case-by-case system for returns.

 

Please note that we are unable to process your refund without authorisation slip. You will be responsible for return shipping cost. The refund process will take 7 to 10 days once we have received your return.

​

Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

Refer to the previous question on our return policy. 

​

 

Shipping

To where do you ship? How long does it take you to process an order before it is dispatched?

We ship internationally.

 

Note that European shipping is £30 and should take 5 to 7 working days. Customers are responsible for customs and import duties which are out of our control.

 

Where are your packages shipped from?

The United Kingdom

 

Tracking (Such as Australia Post, Canada Post, USPS, FedEx, UPS, etc.).

 

 

Payment methods

What payment methods do you accept?

We accept bank transfer as well as Visa and Mastercard.

 

How long do customers have to make the payment before their order is cancelled and items returned to stock?

Three Months 

​

Do you offer lay-bys?

​

Can you provide a link to your terms and conditions?

​

 

Loyalty points

Do you offer loyalty points or reward points, gift certificates, etc.?

 

 

​